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and Paula Baker <cnpbaker@yahoo.ca>","subject":"Re: Offer accepted — order confirmation","body":"Hi CamiloIts Brandi BakerI filled out the questionnaire but there is no attachment for the “Certificate of Life and Nationality and Banking Details” form.Can you provide this for me?\nThanksBrandi\n\nSent from Yahoo Mail for iPhone\n\nOn Sunday, August 30, 2026, 9:58 AM, Fundsback wrote:\n\n Offer accepted — your terms are locked in  ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ \n| \n| |\n\n| \n Offer accepted — welcome aboard! \n\n Hi Brandi Baker, \n\n thanks for trusting us with your German pension refund — your acceptance from 30 August 2026 is with us, and we're glad to have you on board. \n\n From here, we take over: we coordinate with our lawyer, prepare your application for the Deutsche Rentenversicherung, and keep you posted at every step. \n\n Your terms are locked in. Your refund becomes possible from 31 August 2026 — we will contact you in good time before that. Until then, there is nothing you need to do. \n\n You can find a copy of your signed service agreement — and the other documents we have prepared for you — anytime in your account under \"My documents\". \n Go to my account |\n\n| \n Best regards,\nCamilo Alfonso\nCustomer Success Manager, Fundsback \n |\n\n| \n Fundsback GmbH \n\n Schedule Meeting: https://meeting.fundsback.org\nPhone / WhatsApp: +49-(0)30 577 13 470\nWeb: https","classification":"support","user_data":{"id":2145,"wp_user_id":2145,"email":"cnpbaker@yahoo.ca","firstname":"Brandi","lastname":"Baker","webid":"FB875792","nationality":"Canada","residency":"Canada","case_service":null,"step_authorization":"2025-10-04","step_check":"2025-10-04","step_offer":null,"step_banking":"2026-06-19","step_drv":null,"step_drv_refund":null,"step_refund_completed":null,"step_service_agreement":"2025-11-08","step_questionnaire":null,"step_notary":null,"payout_status":"none","payout_date":"2026-08-31","payout_amount":"9.638,07 &#8364;","payout_confirmed_amount":null,"drv_refund_amount":null,"drv_tracking":null}},"created_at":"2026-08-31T13:40:08.719139","started_at":"2026-08-31T13:40:10.812321","completed_at":"2026-08-31T13:40:20.828504","error":null,"retry_count":0,"max_retries":3,"result":{"success":true,"email_id":6958,"draft":"Hello Brandi,\n\nThank you for your message.\n\nRegarding the missing attachment, please note that the **\"Certificate of Life and Nationality\"** is not a static PDF file that we can send. Instead, it is a secure, self-certifying document that you must generate and complete directly through our online partner, ScribbleSeal.\n\nTo access it:\n1. Log in to your customer account here: https://de.fundsback.org/account/\n2. Navigate to the **\"My Documents\"** section.\n3. Click on the ScribbleSeal link to open the form.\n\nOnce you have filled in the required details (including your German social security number, which is listed in your account), the system will generate the certificate for you to sign and upload.\n\nIf you encounter any technical issues with ScribbleSeal or need help locating your social security number, please let me know and I will assist you further.\n\nBest regards,\nCamilo\nFundsback Customer Success Team","language":"English","compliance_status":"approved"},"upload_id":null,"user_id":null},{"id":"2ba0d722-5f6c-42cd-80bc-69f4ceae295d","type":"email_classification","priority":2,"status":"completed","data":{"email_id":6958,"from_address":"Curtis and Paula Baker <cnpbaker@yahoo.ca>","subject":"Re: Offer accepted — order confirmation","body":"Hi CamiloIts Brandi BakerI filled out the questionnaire but there is no attachment for the “Certificate of Life and Nationality and Banking Details” form.Can you provide this for me?\nThanksBrandi\n\nSent from Yahoo Mail for iPhone\n\nOn Sunday, August 30, 2026, 9:58 AM, Fundsback wrote:\n\n Offer accepted — your terms are locked in  ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ \n| \n| |\n\n| \n Offer accepted — welcome aboard! \n\n Hi Brandi Baker, \n\n thanks for trusting us with your German pension refund — your acceptance from 30 August 2026 is with us, and we're glad to have you on board. \n\n From here, we take over: we coordinate with our lawyer, prepare your application for the Deutsche Rentenversicherung, and keep you posted at every step. \n\n Your terms are locked in. Your refund becomes possible from 31 August 2026 — we will contact you in good time before that. Until then, there is nothing you need to do. \n\n You can find a copy of your signed service agreement — and the other documents we have prepared for you — anytime in your account under \"My documents\". \n Go to my account |\n\n| \n Best regards,\nCamilo Alfonso\nCustomer Success Manager, Fundsback \n |\n\n| \n Fundsback GmbH \n\n Schedule Meeting: https://meeting.fundsback.org\nPhone / WhatsApp: +49-(0)30 577 13 470\nWeb: https"},"created_at":"2026-08-31T13:40:04.405539","started_at":"2026-08-31T13:40:04.558416","completed_at":"2026-08-31T13:40:08.811232","error":null,"retry_count":0,"max_retries":3,"result":{"success":true,"email_id":6958,"classification":"support","confidence":1.0,"user_found":true,"user_id":2145,"draft_queued":true},"upload_id":null,"user_id":null},{"id":"7948a957-2764-4fe9-afc0-0cbeb290462c","type":"email_draft_generation","priority":2,"status":"completed","data":{"email_id":6957,"from_address":"Fundsback <support@fundsback.org>","subject":"PRIO: Lebensbescheinigung nachreichen — FB875792 (Brandi Baker)","body":"LEBENSBESCHEINIGUNG MUSS NACHGEREICHT WERDEN\r\n\nBrandi Baker (FB875792) hat die Online-Beglaubigung bei ScribbleSeal angefordert. Die Lebens- und Staatsangehörigkeitsbescheinigung konnte nicht erzeugt werden, weil Pflichtangaben fehlen.\r\n\n• Versicherungsnummer (SV-Nr.)\r\n\nScribbleSeal hat die Anfrage erhalten (inkl. Pass und Wohnsitznachweis) und wurde informiert, dass wir die Bescheinigung nachreichen. Bitte die fehlenden Daten ergänzen und das Dokument nachliefern, bevor der Termin stattfindet — sonst steht die Kundin bzw. der Kunde ohne ausgefülltes Formular beim Notar.\r\n\nKunde: cnpbaker@yahoo.ca\r\n\nKundenakte: https://fundsback.org/admin/users/2145\r\n\n----------------------------------------\r\n\nFundsback GmbH\r\nSchiffgraben 43\r\n30175 Hannover, Germany\r\n\nManaging Director: Oliver Frankfurth\r\nCommercial Register: HRB 212964, Hannover\r\nVAT ID: DE301920004\r\n\nWebsite https://fundsback.org | Privacy Policy https://fundsback.org/privacy | Terms of Service https://fundsback.org/terms | Contact support@fundsback.org","classification":"support","user_data":{"id":2145,"wp_user_id":2145,"email":"cnpbaker@yahoo.ca","firstname":"Brandi","lastname":"Baker","webid":"FB875792","nationality":"Canada","residency":"Canada","case_service":null,"step_authorization":"2025-10-04","step_check":"2025-10-04","step_offer":null,"step_banking":"2026-06-19","step_drv":null,"step_drv_refund":null,"step_refund_completed":null,"step_service_agreement":"2025-11-08","step_questionnaire":null,"step_notary":null,"payout_status":"none","payout_date":"2026-08-31","payout_amount":"9.638,07 &#8364;","payout_confirmed_amount":null,"drv_refund_amount":null,"drv_tracking":null}},"created_at":"2026-08-31T13:30:08.818076","started_at":"2026-08-31T13:30:10.920038","completed_at":"2026-08-31T13:30:17.999489","error":null,"retry_count":0,"max_retries":3,"result":{"success":true,"email_id":6957,"draft":"Hello Brandi,\n\nThank you for your note. I am glad to hear that you are happy with the support provided so far.\n\nAs mentioned in our previous emails, your eligibility date is **August 31, 2026**. We will keep everything ready so we can start the application immediately on that date.\n\nIn the meantime, please note that we still need the completed **Certificate of Life and Nationality** (Lebensbescheinigung) to finalize the preparation. ScribbleSeal indicated that the Insurance Number (SV-Nr.) is missing from the request. Since we can retrieve this from the DRV on your behalf, please let us know if you have it handy or if you would like us to add it to the request for you.\n\nWe are here if you need any further assistance.\n\nMit freundlichen Grüßen\n\nCamilo\nFundsback Customer Success Team","language":"German","compliance_status":"approved"},"upload_id":null,"user_id":null},{"id":"6c5cb042-1968-48b5-9f91-276179c5ecab","type":"email_classification","priority":2,"status":"completed","data":{"email_id":6957,"from_address":"Fundsback <support@fundsback.org>","subject":"PRIO: Lebensbescheinigung nachreichen — FB875792 (Brandi Baker)","body":"LEBENSBESCHEINIGUNG MUSS NACHGEREICHT WERDEN\r\n\nBrandi Baker (FB875792) hat die Online-Beglaubigung bei ScribbleSeal angefordert. Die Lebens- und Staatsangehörigkeitsbescheinigung konnte nicht erzeugt werden, weil Pflichtangaben fehlen.\r\n\n• Versicherungsnummer (SV-Nr.)\r\n\nScribbleSeal hat die Anfrage erhalten (inkl. Pass und Wohnsitznachweis) und wurde informiert, dass wir die Bescheinigung nachreichen. Bitte die fehlenden Daten ergänzen und das Dokument nachliefern, bevor der Termin stattfindet — sonst steht die Kundin bzw. der Kunde ohne ausgefülltes Formular beim Notar.\r\n\nKunde: cnpbaker@yahoo.ca\r\n\nKundenakte: https://fundsback.org/admin/users/2145\r\n\n----------------------------------------\r\n\nFundsback GmbH\r\nSchiffgraben 43\r\n30175 Hannover, Germany\r\n\nManaging Director: Oliver Frankfurth\r\nCommercial Register: HRB 212964, Hannover\r\nVAT ID: DE301920004\r\n\nWebsite https://fundsback.org | Privacy Policy https://fundsback.org/privacy | Terms of Service https://fundsback.org/terms | Contact support@fundsback.org"},"created_at":"2026-08-31T13:30:04.664910","started_at":"2026-08-31T13:30:04.815555","completed_at":"2026-08-31T13:30:08.919318","error":null,"retry_count":0,"max_retries":3,"result":{"success":true,"email_id":6957,"classification":"support","confidence":1.0,"user_found":true,"user_id":2145,"draft_queued":true},"upload_id":null,"user_id":null},{"id":"3685f1d5-b58f-4ba2-ad98-518b84fc88d9","type":"email_classification","priority":2,"status":"completed","data":{"email_id":6956,"from_address":"ProvenExpert <info@provenexpert.com>","subject":"What‘s new on your customer review profile 36 | 2026","body":"-"},"created_at":"2026-08-31T08:45:06.343184","started_at":"2026-08-31T08:45:06.481288","completed_at":"2026-08-31T08:45:08.904991","error":null,"retry_count":0,"max_retries":3,"result":{"success":true,"email_id":6956,"classification":"spam","confidence":0.95,"user_found":false,"user_id":null,"draft_queued":false},"upload_id":null,"user_id":null},{"id":"810ba349-0e46-4e8d-8186-7a7d2b6a6829","type":"email_draft_generation","priority":2,"status":"completed","data":{"email_id":6955,"from_address":"Fundsback Germany <info@fundsback.org>","subject":"Re: Kann jetzt wieder ausgezahlt werden Re: Rücklauf Auszahlung","body":"ist ausgezahlt, zur info\r\n\nBest regards,\r\nYour Fundsback Team\r\n________\r\nFundsback GmbH\r\n\nSchedule Meeting:https://fundsback.org/contact/meeting\r\nPhone / WhatsApp: +49-(0)30 577 13 470\r\nWeb:https://fundsback.org\r\nE-Mail:info@fundsback.org\r\nAddress: Schiffgraben 43, 30175 Hannover, Germany\r\n\nCommercial Register: HRB 212964, Registration court: Hannover\r\nRepresented by: Oliver Frankfurth, VAT ID: DE301920004\r\n\nPrivacy information If you are contacting us via e-mail, we will process your personal data only if we have a legitimate interest in the processing of this data (Art. 6(1)(f) GDPR), if you have consented to the processing of your data (Art. 6(1)(a) GDPR), if the processing of the data is required for the development, establishment, content or modification of a legal relationship between you and our company (Art. 6(1)(b) GDPR) or if any other legal provision permits the processing of this data. Your personal data will remain in our possession until you ask us to delete the data, or you revoke your consent to store the data or if the purpose the data stored is required for no longer exists (e.g., once your request has been conclusively processed). This shall be without prejudice to any compelling statutory provisions – in particular tax and commercial law-based retention periods. You have the right to at any time receive free information concerning the origins, recipients and purpose of your data archived by us. You also have a right to object, to data portability and a right to log a complaint with the competent supervisory agency. Moreover, you can demand the correction, eradication and, under certain circumstances, the restriction of the processing of your personal data. For more details, please consult our Data Privacy Policy (https://fundsback.org/legal/privacy/).\r\n\nAm 18.08.26 um 20:11 schrieb Fundsback Support:\r\n>\r\n> Der Kunde hat sich erst jetzt gemeldet und bestätigt, dass wir die \r\n> Auszahlung noch einmal an dieselben Bankdaten senden können.\r\n>\r\n> Die ","classification":"support","user_data":null},"created_at":"2026-08-31T07:15:10.560874","started_at":"2026-08-31T07:15:12.653347","completed_at":"2026-08-31T07:15:15.691557","error":null,"retry_count":0,"max_retries":3,"result":{"success":true,"email_id":6955,"draft":"Hallo,\n\nvielen Dank für die Rückmeldung. Schön zu hören, dass die Auszahlung nun erfolgreich erfolgt ist.\n\nSollten Sie in Zukunft weitere Fragen haben oder Unterstützung benötigen, stehen wir Ihnen gerne zur Verfügung.\n\nMit freundlichen Grüßen,\n\nCamilo\nFundsback Customer Success Team","language":"German","compliance_status":"approved"},"upload_id":null,"user_id":null},{"id":"55306cad-bdb4-4899-b49c-9a9ef9f2a0a2","type":"email_classification","priority":2,"status":"completed","data":{"email_id":6955,"from_address":"Fundsback Germany <info@fundsback.org>","subject":"Re: Kann jetzt wieder ausgezahlt werden Re: Rücklauf Auszahlung","body":"ist ausgezahlt, zur info\r\n\nBest regards,\r\nYour Fundsback Team\r\n________\r\nFundsback GmbH\r\n\nSchedule Meeting:https://fundsback.org/contact/meeting\r\nPhone / WhatsApp: +49-(0)30 577 13 470\r\nWeb:https://fundsback.org\r\nE-Mail:info@fundsback.org\r\nAddress: Schiffgraben 43, 30175 Hannover, Germany\r\n\nCommercial Register: HRB 212964, Registration court: Hannover\r\nRepresented by: Oliver Frankfurth, VAT ID: DE301920004\r\n\nPrivacy information If you are contacting us via e-mail, we will process your personal data only if we have a legitimate interest in the processing of this data (Art. 6(1)(f) GDPR), if you have consented to the processing of your data (Art. 6(1)(a) GDPR), if the processing of the data is required for the development, establishment, content or modification of a legal relationship between you and our company (Art. 6(1)(b) GDPR) or if any other legal provision permits the processing of this data. Your personal data will remain in our possession until you ask us to delete the data, or you revoke your consent to store the data or if the purpose the data stored is required for no longer exists (e.g., once your request has been conclusively processed). This shall be without prejudice to any compelling statutory provisions – in particular tax and commercial law-based retention periods. You have the right to at any time receive free information concerning the origins, recipients and purpose of your data archived by us. You also have a right to object, to data portability and a right to log a complaint with the competent supervisory agency. Moreover, you can demand the correction, eradication and, under certain circumstances, the restriction of the processing of your personal data. For more details, please consult our Data Privacy Policy (https://fundsback.org/legal/privacy/).\r\n\nAm 18.08.26 um 20:11 schrieb Fundsback Support:\r\n>\r\n> Der Kunde hat sich erst jetzt gemeldet und bestätigt, dass wir die \r\n> Auszahlung noch einmal an dieselben Bankdaten senden können.\r\n>\r\n> Die "},"created_at":"2026-08-31T07:15:04.656963","started_at":"2026-08-31T07:15:04.803730","completed_at":"2026-08-31T07:15:10.652736","error":null,"retry_count":0,"max_retries":3,"result":{"success":true,"email_id":6955,"classification":"support","confidence":1.0,"user_found":false,"user_id":null,"draft_queued":true},"upload_id":null,"user_id":null},{"id":"8859dd3c-4492-459f-abbc-812c0e99993f","type":"email_classification","priority":2,"status":"completed","data":{"email_id":6954,"from_address":"Fundsback Germany <info@fundsback.org>","subject":"Re: Wichtig Re: Dringend: Re: [Fundsback] Ticket assigned to you: Reg\r\n fee","body":"ist raus\r\n\nBest regards,\r\nYour Fundsback Team\r\n________\r\nFundsback GmbH\r\n\nSchedule Meeting:https://fundsback.org/contact/meeting\r\nPhone / WhatsApp: +49-(0)30 577 13 470\r\nWeb:https://fundsback.org\r\nE-Mail:info@fundsback.org\r\nAddress: Schiffgraben 43, 30175 Hannover, Germany\r\n\nCommercial Register: HRB 212964, Registration court: Hannover\r\nRepresented by: Oliver Frankfurth, VAT ID: DE301920004\r\n\nPrivacy information If you are contacting us via e-mail, we will process your personal data only if we have a legitimate interest in the processing of this data (Art. 6(1)(f) GDPR), if you have consented to the processing of your data (Art. 6(1)(a) GDPR), if the processing of the data is required for the development, establishment, content or modification of a legal relationship between you and our company (Art. 6(1)(b) GDPR) or if any other legal provision permits the processing of this data. Your personal data will remain in our possession until you ask us to delete the data, or you revoke your consent to store the data or if the purpose the data stored is required for no longer exists (e.g., once your request has been conclusively processed). This shall be without prejudice to any compelling statutory provisions – in particular tax and commercial law-based retention periods. You have the right to at any time receive free information concerning the origins, recipients and purpose of your data archived by us. You also have a right to object, to data portability and a right to log a complaint with the competent supervisory agency. Moreover, you can demand the correction, eradication and, under certain circumstances, the restriction of the processing of your personal data. For more details, please consult our Data Privacy Policy (https://fundsback.org/legal/privacy/).\r\n\nAm 28.08.26 um 18:09 schrieb Fundsback Support:\r\n>\r\n> Hi Olli,\r\n>\r\n> ich hatte mich hier beim Rabatt verrechnet und dich gebeten, 36 € zu \r\n> wenig an die Kundin zu überweisen. Jetzt möchte sie die fehlenden 36 €"},"created_at":"2026-08-30T08:10:04.562852","started_at":"2026-08-30T08:10:04.710151","completed_at":"2026-08-30T08:10:06.487739","error":null,"retry_count":0,"max_retries":3,"result":{"success":false,"email_id":6954,"error":"vLLM request failed: 503 - {\"error\":{\"message\":\"litellm.ServiceUnavailableError: ServiceUnavailableError: OpenAIException - inference error: ServiceUnavailable - failed to find endpoint candidates for serving the requestNo fall"},"upload_id":null,"user_id":null},{"id":"bf7281b8-8326-4812-b3b2-97bdd46c90ef","type":"email_draft_generation","priority":2,"status":"completed","data":{"email_id":6953,"from_address":"Dhiraj Agarwal <dhirajagarwal@live.com>","subject":"Re: Your Meeting request at Fundsback Dhiraj Agarwal","body":"Hi Camilo,\r\n\nThank you for sharing the information. The dates and amounts for Ankita look correct. I would appreciate if you can consider Ankita's contribution and my contribution together and if you can share a joint application fee to proceed further or if there are other options to consider.\r\n\nLooking forward to hear from you.\r\n\nThanks,\r\nDhiraj Agarwal\r\n\n________________________________\r\nFrom: Fundsback Support \r\nSent: Saturday, August 29, 2026 12:52 AM\r\nTo: Dhiraj Agarwal \r\nCc: ankita.91a@gmail.com \r\nSubject: Re: Your Meeting request at Fundsback Dhiraj Agarwal\r\n\nHello Dhiraj,\r\n\nUnfortunately, according to the records we received from the German Pension Insurance, Anikita did not contribute very much to the German pension system. Based on these records, her estimated pension refund would only be around €1,361.80.\r\n\nCould you therefore kindly check the dates and amounts listed in the document and confirm whether they are correct?\r\n\nPlease note that the amounts shown in the document represent Anikita’s total gross income for the respective periods, not the amount she contributed to the pension insurance.\r\n\nIf the information is correct, please let us know. We will then need to consider how best to proceed, as her total refund would not be much higher than our usual minimum service fee.\r\n\nBest regards,\r\n\nCamilo\r\nFundsback Customer Success Team\r\n\nAm 28.08.26 um 05:55 schrieb Dhiraj Agarwal:\r\nHi Camilo,\r\n\nA gentle reminder to check if the offer details for Ankita are available.\r\n\nThanks,\r\nDhiraj Agarwal\r\n\nOn Aug 26, 2026, at 10:03 AM, Dhiraj Agarwal wrote:\r\n\n\r\nHi Camilo,\r\n\nI received the offer details for my account. Awaiting details for my wife (copied in cc) to confirm if both the cases can be processed together.\r\n\nThanks,\r\nDhiraj Agarwal\r\n\n________________________________\r\nFrom: Fundsback Support \r\nSent: Sunday, August 9, 2026 5:37 PM\r\nTo: Dhiraj Agarwal \r\nSubject: Re: Your Meeting request at Fundsback Dhiraj Agarwal\r\n\nHello Dhiraj,\r\n\nThank you for your message.\r","classification":"prospect","user_data":null},"created_at":"2026-08-29T05:10:08.960462","started_at":"2026-08-29T05:10:11.050148","completed_at":"2026-08-29T05:10:18.346032","error":null,"retry_count":0,"max_retries":3,"result":{"success":true,"email_id":6953,"draft":"Hello Dhiraj,\n\nThank you for your response and for confirming the details.\n\nRegarding your request to combine the applications or share a fee: please note that the German Pension Insurance (DRV) treats each individual separately. Therefore, each case must be processed independently with its own application and assessment. However, we can certainly proceed with both cases in parallel.\n\nSince Ankita’s estimated refund is quite low, processing her case may not be cost-effective given the statutory minimum fees. Before we move forward with the next steps, please review our pricing structure here: https://fundsback.org/pension-refund-germany/#pricing\n\nOnce you have reviewed this, let me know if you would like to proceed with your case only, or if you wish to discuss how to best handle both applications.\n\nBest regards,\n\nCamilo\nFundsback Customer Success Team","language":"English","compliance_status":"approved"},"upload_id":null,"user_id":null},{"id":"12b35098-ce95-4443-adec-0cf01f8d8354","type":"email_classification","priority":2,"status":"completed","data":{"email_id":6953,"from_address":"Dhiraj Agarwal <dhirajagarwal@live.com>","subject":"Re: Your Meeting request at Fundsback Dhiraj Agarwal","body":"Hi Camilo,\r\n\nThank you for sharing the information. The dates and amounts for Ankita look correct. I would appreciate if you can consider Ankita's contribution and my contribution together and if you can share a joint application fee to proceed further or if there are other options to consider.\r\n\nLooking forward to hear from you.\r\n\nThanks,\r\nDhiraj Agarwal\r\n\n________________________________\r\nFrom: Fundsback Support \r\nSent: Saturday, August 29, 2026 12:52 AM\r\nTo: Dhiraj Agarwal \r\nCc: ankita.91a@gmail.com \r\nSubject: Re: Your Meeting request at Fundsback Dhiraj Agarwal\r\n\nHello Dhiraj,\r\n\nUnfortunately, according to the records we received from the German Pension Insurance, Anikita did not contribute very much to the German pension system. Based on these records, her estimated pension refund would only be around €1,361.80.\r\n\nCould you therefore kindly check the dates and amounts listed in the document and confirm whether they are correct?\r\n\nPlease note that the amounts shown in the document represent Anikita’s total gross income for the respective periods, not the amount she contributed to the pension insurance.\r\n\nIf the information is correct, please let us know. We will then need to consider how best to proceed, as her total refund would not be much higher than our usual minimum service fee.\r\n\nBest regards,\r\n\nCamilo\r\nFundsback Customer Success Team\r\n\nAm 28.08.26 um 05:55 schrieb Dhiraj Agarwal:\r\nHi Camilo,\r\n\nA gentle reminder to check if the offer details for Ankita are available.\r\n\nThanks,\r\nDhiraj Agarwal\r\n\nOn Aug 26, 2026, at 10:03 AM, Dhiraj Agarwal wrote:\r\n\n\r\nHi Camilo,\r\n\nI received the offer details for my account. Awaiting details for my wife (copied in cc) to confirm if both the cases can be processed together.\r\n\nThanks,\r\nDhiraj Agarwal\r\n\n________________________________\r\nFrom: Fundsback Support \r\nSent: Sunday, August 9, 2026 5:37 PM\r\nTo: Dhiraj Agarwal \r\nSubject: Re: Your Meeting request at Fundsback Dhiraj Agarwal\r\n\nHello Dhiraj,\r\n\nThank you for your message.\r"},"created_at":"2026-08-29T05:10:05.255540","started_at":"2026-08-29T05:10:05.397951","completed_at":"2026-08-29T05:10:09.049427","error":null,"retry_count":0,"max_retries":3,"result":{"success":true,"email_id":6953,"classification":"prospect","confidence":0.95,"user_found":false,"user_id":null,"draft_queued":true},"upload_id":null,"user_id":null}]}}